The problem
Every client is a different world. A different brand voice, a different history, a different set of decisions and deliverables. That context lives across a few people's heads and a scattered pile of docs. So a new freelancer needs a re-brief, and your AI answers in a generic voice that is nobody's client.
One folder per client, readable by your team's AI
Keep each client's brand guide, decisions, and deliverables in its own folder. Connect Claude or ChatGPT through MCP, and your team's assistant answers from the right client's notes: their voice, their history, what you have shipped.
What an agency keeps per client
- Brand guide: voice, do's and don'ts, the words this client will and won't use
- Decisions: what was agreed, what was rejected, and why
- Deliverables: what you have shipped, what is in flight, what is approved
- Per-folder access: freelancers see only the clients they work on
Ramp a freelancer faster
Bring someone on for a project. They connect their own AI and ask it about the client. It answers from your brand voice, past decisions, and deliverables instead of you re-briefing from scratch. A team is free for its first 25 shared notes, and seats prorate after that, so you add someone for the project and remove them when it ends. Per-folder roles keep them scoped to the right clients.
Your client context lives in a few people's heads. It doesn't have to.
What agencies keep in Hjarni
- Per-client brand voice: so every draft sounds like the client, not like your last one
- Decision history: what was agreed and rejected, so nobody reopens settled calls
- Deliverables log: what shipped, what is in flight, what is approved
- Scoped access: per-folder roles so freelancers see only their clients
- Team AI instructions: folder-level rules that keep each client's voice consistent
Client knowledge, out of a few people's heads
Keep your project tool for tasks and timelines. Hjarni is the shared context layer your team's AI reads: the client knowledge that usually lives in scattered docs and a couple of people who are always in meetings. Put it in a shared team space and everyone's Claude or ChatGPT answers per client. See Hjarni for Teams, or the set up your team guide.